If the individual item or the total for all items in your order is £50 or more you qualify for 'Free Shipping'.
We can deliver to the UK mainland, Northern Ireland, Isle of Man, Channel Islands, Scottish Highlands and Islands using Standard Delivery. Our Next Day and Timed Delivery Services are only available for delivery to UK mainland addresses. Some timed options are unavailable to certain postcode areas and some deliveries require an additional working day to deliver, this is detailed in the table below.
You can place an order for delivery anywhere in the UK, providing our delivery service can accept it. Unfortunately, we are unable to support multiple delivery addresses per order.
We cannot deliver to UK PO Box addresses and British Forces Post Office addresses.
Unfortunately, we are currently unable to deliver orders to international addresses. Please contact us to find out if we have a distributor in your country.
For your convenience, we offer several different delivery options:
If you place an order before 2.00pm Monday to Thursday it will be delivered to you the following working day. If you place your order between 2.00pm on a Thursday and Monday or Bank Holiday please add another working day.
Please note: signature is required when we deliver your order.DELIVERY CHARGES
Standard DPD Shipping (Zone 2) Charges
- Standard Next Day Delivery (under £50) - £4.50
- Before 12pm Delivery - £7.00
- Before 10:30am Delivery - £12.00
- Scottish Highlands & Islands, N. Ireland, Isle of Man & Channel Is - £13.00
- Republic of Ireland International Delivery - £15.00
TIMED DELIVERY RESTRICTIONS
In some areas of the country, only limited ranges of service is available, the lists below identify these areas by reference to Royal Mail post code.
Press Ctrl+F on your keyboard to bring up a search box at the top of your browser, you can then enter the first part of your postcode to search if it appears in any of the below lists.
Service Zone B - Unavailable: Courier Next Day by 9am
Service Zone C - Unavailable: Courier Next Day by 9am & Next Day by 10am
Service Zone D - Unavailable: All Courier Next Day Services (by 9am, by 10am, by 12pm)
Service Zone E - Unavailable: All Courier Next Day Services (by 9am, by 10am, by 12pm)
Standard Deliveries: Additional Working Day
Service Zone F - Unavailable: All Courier Next Day Services (by 9am, by 10am, by 12pm)
Standard Deliveries: Additional 2-6 Working Days
Republic of Ireland
WHAT IF ONLY PART OF YOUR ORDER HAS ARRIVED?
Refer to your paperwork to see whether there is more than one parcel. For example, if it says 1 of 2 or 1 of 3, then this means that we were unable to package your entire order on one package and you should expect a further delivery within the next few days. If some of the items were unavailable when we went to pick your order then these items may have been cancelled from your order. Your paperwork will show the products that have been cancelled.
WHAT IF YOUR ORDER HAS NOT ARRIVED AT ALL?
Before contacting us please check any emails you may have received from us (please check your junk email folder, and ensure that the email address firstname.lastname@example.org is added to your ‘safe senders’ list). Then contact us quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.
WHAT IF YOU'RE NOT IN?
If you or the intended recipient is not in when the delivery attempt is made, the courier will leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on the card to arrange re-delivery or collection of your order.
Our couriers will endeavor to deliver your order to you as quickly as possible, but sometimes delays can occur. These are usually due to circumstances beyond their control, and unfortunately we cannot accept any liability for them.